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Overview
- One of the most crucial positions in managing office space, increasing client loyalty, and enhancing customer happiness are front office managers.
- They are responsible for creating a positive first impression and enhancing reputation since they frequently have first contact with customers.
- Some of their responsibilities include responding to customer inquiries, providing customer assistance, assisting and counselling clients, maintaining a neat and professional front office, and adhering to agendas and scripts.
- Your job as the employee on the front lines will be crucial for enhancing customer satisfaction.
- Making clients and visitors feel at ease and satisfied while they are in our office should always be your first priority.
Categories
Roles & Responsibilities
- Keep the front desk organised, spotless, and stocked with all the supplies you'll need.
- Greeting, interacting with, and welcoming visitors
- Maintain the office in good condition and respond to all client inquiries and complaints.
- Respond to all incoming calls, reroute them, or hold messages
- Obtain mail and packages, then deliver them where they are needed
- Check, sort, and forward emails as you prepare and manage outgoing mail.
- Observe the office supplies
- When required, place supply orders Keep track of and update files and records
- Keep track of and record office costs and expenses.
Required Personality Traits
- Friendly Attitude
- Strong Attention to Detail
- Ability to Multitask
- Discretion
- Team Player
What Skills Do I Require?
- X years of Front Office Manager or comparable experience
- Understanding of office equipment (e.g. fax, printer etc.)
- Excellent knowledge of MS Office, as well as office management and basic bookkeeping (especially Excel and Word)
- Feeling of ownership and satisfaction in your work and how it contributes to the success of the firm
- Problem-solving and critical thinking abilities
- Team player
- Effective time management
- Outstanding interpersonal and communication abilities
- Customer-centric
Work Opportunities
- Hotels
- Motels
- Tourist Houses
- Resorts
- Cruise Liners
Internship
Yes. Help with reservation administration by keeping track of arrivals and departures. Keep pertinent information readily available to consumers and occasionally act as a tourist guide for the potential tourist destinations in the area. For financial gain, advertise the tourist activities the hotel offers.
Famous Personalities in this Field
Praveen Chahar
Other Job Details
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Fixed/flexible work hoursFlexible work hours
-
Office/field JobHotel
-
Requires outstation travelYes
-
Works in shiftsYes
-
Requires computer knowledgeAdvanced
-
Requires spoken englishAdvanced
-
Requires written englishAdvanced
Growth Prospects
- Since the front office manager is in charge of a hotel's reputation and expansion, they play a crucial role in the hospitality business. As a result, there are Front Office Manager openings at practically all hotels, from independent hotels to huge chains. The job opportunities for a front office manager grow as the tourism sector develops to new regions and there is a demand for accommodations in new cities.
- In practically every nation in the globe, there is a need for front office managers. Additionally, the employment is accessible in practically all major tourist destinations as well as tiny towns with basic lodging options for visitors.
- This is one of the fastest-growing fields and candidates can likely achieve growth in the next 5-7 years.
Competitive Exams with tentative dates
- National Council of Hotel Management and Catering Technology Joint Entrance Examination (NCHMCT JEE)
- National Council of Hotel Management and Catering Technology Joint Entrance Examination (NCHMCT JEE) is a national level hotel management entrance exam which offers admission to qualifying candidates on basis of their rank and preference of institute to 51 hotel management institutes located at different states.
- NCHMCT JEE scores are valid for 21 Central Institutes, 14 State Government Institutes and 15 private institutes of Hotel Management.
- NCHMCT JEE will be conducted jointly with National Council of Hotel Management and Catering Technology and Indira Gandhi National Open University.
- International Institute of Hotel Management Electronic Common Hospitality Admission Test (e-CHAT)
- AIMA UGAT BHM: All India Management Association (AIMA) conducts Under Graduate Aptitude Test (UGAT) at national/ international level to offer admission to qualifying candidates at one of the participating institutes.
Indian Colleges/Universities
- Lexicon Institute of Hotel Management Wagholi, Pune - https://lexiconihm.com/
- Amity University Online Noida - https://amityonline.com/
- New Delhi YMCA, Institute for Office Management Connaught Place, Delhi - https://www.newdelhiymca.in/iom/
- College of Hospitality Administration Jaipur - https://chajaipur.com/
- Parul University - https://paruluniversity.ac.in/
- CII Institute of Hospitality, ITC Maurya, Delhi - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, ITC Maratha, Mumbai - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, ITC Royal Bengal, Kolkata - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, Grand Chola, Chennai - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, Grand Goa, Goa - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, Taj Hotels, Chandigarh - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, Taj Hotels, Pune - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, Taj Hotels, Kochi - https://institute.careerguide.com/ciih-hospitality-top-courses/
- CII Institute of Hospitality, Taj Hotels, Amritsar - https://institute.careerguide.com/ciih-hospitality-top-courses/
Top Online Courses for Career Option
The popularity of online courses has grown recently. This is because they come in a wide range of specializations, are self-paced, and are frequently free. Online courses are an option for those who are already employed in the field and want to learn new skills. The best food and beverage management courses available online are on Coursera, edX, and Udemy.
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