The DRA Exam, or Debt Recovery Agent Examination, is a certification exam conducted by the Indian Institute of Banking & Finance (IIBF). It is mandatory for all individuals who wish to work as Debt Recovery Agents (DRAs) in India.
Overview
The DRA Exam is an important certification exam for anyone who wishes to work as a DRA in India. The exam is designed to assess your knowledge of the debt recovery process and your commitment to ethical and professional conduct.
Eligibility Criteria
The eligibility criteria for the Debt Recovery Agent (DRA) Exam conducted by the Indian Institute of Banking & Finance (IIBF) are as follows:
- Educational qualification: Minimum of 10+2 or higher from a recognized board or university.
- Age: Must have completed 18 years of age on the date of application for training.
- Training: Mandatory training certificate of 100 hours for candidates who have passed 10+2 and 50 hours for candidates with higher qualifications.
- Employees of BPOs / Call Centers with educational qualification of graduation and above need to undergo only 50 hours of training as per the training schedule provided to Banks / Accredited Institutes.
Candidates who have prior work experience as a debt collection agent and those with higher educational qualifications like a graduate degree from an accredited institute may be eligible for a reduction in the training requirement.
Exemption: Retired Bank Officers (age 60 years and above) with wide experience in Recovery may be exempted by concerned banks from the training/ certification for appointment by them at their discretion.
Exam Pattern
Section | Number of Questions | Marks per Question | Negative Marking |
|---|---|---|---|
| Part A | 15 | 3 | 1/3 |
| Part B | 10 | 3 | 1/3 |
| Part C | 25 | 1 | None |
| Total | 50 | 100 | 1/3 (for Part A and B only) |
Application Process
To apply for the DRA exam, you must to begin with total a 100-hour preparing program from an licensed established. Once you’ve got completed your preparing, you’ll get a certificate of completion. You’ll be able at that point apply for the exam online on the Indian Founded of Keeping money & Back (IIBF) site.
To apply online, you’ll got to make an account on the IIBF site. Once you have got made an account, you’ll log in and fill out the online application shape. You may ought to give the following data:
Individual details (name, address, date of birth, etc.)
Instructive capabilities
Preparing completion certificate subtle elements
Exam center inclination
You may too ought to pay an application charge. The application expense can be paid online employing a charge card, credit card, or net managing an account.
Once you’ve got submitted your application shape, you may get a affirmation e-mail. You may at that point be able to download your concede card from the IIBF site a number of days some time recently the exam date.
DRA Exam Questions
1. Banking and Financial Awareness
- Basic banking phrases and functions
- RBI suggestions for debt restoration
Examples:
What is the position of the Reserve Bank of India in debt restoration?
- Define NPA (Non-Performing Asset) and its types.
2. Legal and Regulatory Framework
Laws associated with debt restoration, such as:
- SARFAESI Act, 2002
- Indian Contract Act
- Negotiable Instruments Act
Examples:
What are the important thing provisions of the SARFAESI Act?
- Define “secured asset” beneathneath debt restoration laws.
3. Customer Relationship Management
- Handling clients ethically and professionally
- Communication abilties in restoration
Examples:
How need to a restoration agent method a non-cooperative purchaser?
Explain the significance of moral behavior in debt restoration.
4. Recovery Techniques
- Strategies for recuperating dues effectively
- Practical eventualities in debt collection
Examples:
What are the stairs concerned in starting up a criminal restoration process?
- Describe a tender restoration method.
5. Knowledge of Products and Services
- Banking merchandise like loans, credit score cards, and EMI facilities
Examples:
What is the distinction among a secured and an unsecured mortgage?
How is the hobby fee on loans calculated?
6. Case Studies
- Real-lifestyles eventualities requiring problem-fixing abilties
Example:
A purchaser defaults on a mortgage because of monetary difficulties. How need to a restoration agent cope with the situation?
7. Ethics and Integrity in Recovery
- Questions associated with honest practices in restoration
Examples:
Why is retaining purchaser confidentiality important?
- List the do`s and don`ts for restoration sellers beneathneath RBI suggestions.
8. Practical Scenarios
- Mock questions simulating restoration tasks
Example:
- Draft a well mannered but company conversation to a purchaser for past due payment.
9. Financial Calculations
- Basic math and hobby-associated calculations
Examples:
- Calculate the EMI for a mortgage of ₹10,00,000 at 12% annual hobby for five years.
- What is the easy hobby on a mortgage quantity of ₹50,000 for two years at five% in keeping with annum?
10. Miscellaneous Topics
- Knowledge of credit score bureaus like CIBIL
- Debt control strategies
Examples:
- What is a CIBIL score, and the way does it effect restoration?
- Explain the distinction among a willful defaulter and a non-willful defaulter.
DRA Exam Fees
1. Basic Examination Fee:
The popular charge for the DRA Exam is approximately ₹1,two hundred plus relevant GST (Goods and Services Tax), which might also additionally range primarily based totally on nearby tax regulations.
2. Registration Charges:
This charge is needed at some stage in the utility procedure and consists of get entry to to the schooling modules.
3. GST Inclusion:
GST is typically implemented at 18%. For example, if the bottom charge is ₹1,two hundred, the full charge could quantity to ₹1,416 (₹1,two hundred + ₹216 GST).
4. Late Registration Fee:
If applicants check in after the same old registration period, an extra ₹two hundred is charged as a past due charge.
5. Training Module Fees:
Some schooling institutes might also additionally consist of separate expenses for obligatory schooling sessions (50-one hundred hours). This is frequently covered withinside the examination charge or billed separately.
6. Rescheduling or Retake Fees:
If a candidate needs to retake the examination or reschedule, extra expenses might also additionally apply. These expenses commonly variety between ₹500-₹1,000 relying at the regulations of the undertaking body.
7. Training Provider Fees:
Candidates enrolling via accredited schooling vendors might also additionally incur more expenses for route substances or coaching. These expenses are become independent from the IIBF examination expenses.
8. Payment Modes:
Fees are payable on-line thru credit/debit cards, UPI, or internet banking. Offline modes like call for drafts won’t be accepted.
9. Fee Waivers or Discounts:
Some applicants (e.g., the ones belonging to positive classes or operating with member banks) might also additionally get hold of reductions or partial waivers. Confirmation from the respective schooling issuer or IIBF is needed.
10. Refund Policy:
Fees are non-refundable except the examination is canceled with the aid of using the organizing body. In such cases, applicants may get hold of a complete or partial refund.
Syllabus
DRA Exam Syllabus
The DRA exam syllabus covers a wide range of topics, including:
- Introduction to Debt Recovery
- Banking Laws and Regulations
- Collection Process and Strategies
- Ethical Debt Recovery Practices
- Communication and Negotiation Skills
The exam consists of 100 objective-type questions. The questions are divided into two sections:
- Section A: General Knowledge (50 marks)
- Section B: Debt Recovery (50 marks)
The passing score for the exam is 50%.
Important Dates
Event | Date |
|---|---|
| Application Availability | January 27, 2023 |
| Admit Card Release | March 16, 2023 |
| Exam Date | March 26, 2023 |
| Answer Key Availability | April 8, 2023 |
DRA Exam Online Apply
1. Visit the Official Website
- Go to the professional recruitment portal designated withinside the DRA examination notification.
- Ensure the internet site hyperlink is genuine to keep away from fraud.
2. Check the Eligibility Criteria
- Review the eligibility standards, together with age limit, instructional qualifications, and different requirements.
- Verify which you meet all standards earlier than proceeding.
3. Register at the Portal
- If you’re a new user, click on at the “Register” or “New Registration” hyperlink.
- Provide your name, e mail address, and cellular quantity to create an account.
- Note down the login credentials obtained in your registered e mail or phone.
4. Login to Your Account
- Use the credentials to log in to the portal.
- Ensure the safety of your account via way of means of converting the default password, if required.
5. Fill Out the Application Form
Complete the web software shape with correct information:
- Personal Information (Name, DOB, etc.)
- Educational Qualifications
- Contact Information
- Work Experience (if applicable)
- Double-test for any errors.
6. Upload Required Documents
Scan and add the essential documents, together with:
- Passport-sized Photograph
- Signature
- Educational Certificates
- Category Certificate (if applicable)
- Ensure the documents meet the prescribed layout and size.
7. Pay the Application Fee
Pay the software charge on line via alternatives like:
- Debit/Credit Card
- Net Banking
- UPI
- Keep the transaction receipt for destiny reference.
8. Preview and Submit the Application
- Preview the filled-in software shape.
- Make corrections if needed.
- Submit the shape after making sure all information are correct.
9. Download the Confirmation Page
- After a success submission, down load the software affirmation page.
- Save and print a duplicate for destiny reference.
10. Keep Track of Updates
- Regularly test the professional internet site or your registered e mail for updates at the examination date, admit card, and similarly processes.
DRA Exam date 2024
1. Exam Frequency: The DRA assessments are carried out month-to-month or at periods distinct via way of means of IIBF (Indian Institute of Banking and Finance).
2. Scheduled Exam Dates:
- April 2024: 18th April (Saturday)
- May 2024: fifteenth May (Saturday)
- June 2024: fifteenth June (Saturday) These dates can also additionally range relying on nearby scheduling.
3. Registration Period:
- For April Exam: twenty ninth April to seventh May 2024
- For May Exam: twentieth May to 2d June 2024
- For June Exam: thirteenth May to twenty fifth June 2024
- Mode of Exam: The check is carried out on line with faraway proctoring, making sure applicants can take part from their location.
4. Exam Pattern:
- Duration: ninety minutes
- Type: Objective, with multiple-desire questions
- Languages Available: English, Hindi, and diverse nearby languages like Marathi, Kannada, Tamil, etc.
5. Eligibility:
- Minimum instructional qualification: SSC (tenth standard) or higher.
- Candidates have to whole a obligatory education program (50-one hundred hours relying on their qualifications).
6. Fees:
- Examination Fee: ₹1,2 hundred (plus relevant GST).
- A past due rate of ₹2 hundred is charged for the duration of the prolonged registration period.
7. Certification: Candidates who byskip the examination get hold of a certification that qualifies them to paintings as a Debt Recovery Agent.
8. Purpose: The examination and education intention to beautify the purposeful talents and competency of restoration agents.
9. Important Links:
- Official info and updates may be located at the IIBF website.
Tips for Exam Preparation
Here are some additional tips for applying.
- Start the application process early to avoid last-minute rush.
- Keep all the required documents ready before starting the application form.
- Carefully fill out the application form and cross-check all the details before submitting it.
- Pay the application fee promptly to avoid any delays.
- Download and print the admit card well in advance of the exam date.
FEES
DRA Exam |
First Attempt |
Subsequent Attempts |
|---|---|---|
| For Members | Rs.1,200/- | Rs.1,200/- |
| For Non-Members | Rs.1,500/- | Rs.1,200/- |
60 minutes of Duration
100 Questions
Instant Report
4 Dimensions
500+ Career Options
1M+ Test Taken
